At Work Clothes Discount Store, we’re committed to providing hardworking professionals with high-quality workwear and reliable service. Below you’ll find answers to common questions about our products, shipping, returns, and more.

Product Questions

What types of workwear do you specialize in?
We specialize in durable, professional-grade workwear including:
  • Tactical clothing from 5.11 (pants, shirts, shorts, uniforms)
  • Durable work clothing from Carhartt (jeans, overalls, pants, shirts, sweatshirts)
  • Flame-resistant options from Bulwark
  • Quality work jeans and shirts from Ariat
  • Various headwear including baseball caps, beanies, and brimmed hats
Are your products authentic brand-name workwear?
Absolutely. We only sell 100% authentic brand-name workwear from trusted manufacturers like 5.11, Carhartt, Ariat, and Bulwark. Our products are designed to meet the demands of professional work environments.
Do you carry flame-resistant work clothing?
Yes, we offer flame-resistant options from Bulwark and other brands. These products meet industry standards for protection in hazardous work environments.

Shipping & Delivery

How quickly will my order ship?
We process and ship all orders within 1-2 business days of receiving them. You’ll receive tracking information as soon as your order ships.
What shipping options do you offer?
We offer two shipping methods:
  • Standard Shipping ($12.95 flat rate): Shipped via DHL or FedEx, arrives in 10-15 business days after shipping
  • Free Economy Shipping (orders over $50): Shipped via EMS, arrives in 15-25 business days after shipping
Do you ship internationally?
Yes, we ship to North America, Europe, and most international locations. Some remote areas in Asia and other regions may have extended delivery times or additional shipping requirements.
Can you deliver to job sites or military addresses?
Absolutely. We regularly deliver to remote job sites and military addresses. Our carriers are experienced in handling these special deliveries.

Returns & Exchanges

What is your return policy?
You may return unworn, unwashed items with original tags within 15 days of receiving your order. Please contact our customer service at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.).
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Payment & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Yes, we use industry-standard encryption to protect all payment information. We never store your full credit card details on our servers.
Do you offer discounts for bulk orders?
We occasionally offer bulk discounts. Please contact our customer service at [email protected] for information on bulk pricing for uniforms or large orders.

Customer Service

How can I contact customer service?
You can reach our customer service team at [email protected]. We typically respond within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday-Friday, 8:00 AM to 5:00 PM EST.
Where is your company located?
Our address is:
Work Clothes Discount Store
4756 Wiseman Street
Knoxville, US 37929

Still have questions? Don’t hesitate to contact our customer service team. We’re here to help hardworking professionals get the gear they need, when they need it.